Skip to content

Home page and myGenie features

v2.36.0 – (25 February 2025)

v2.36.0

Exciting news! We’ve launched a new homepage when you log in to your account. You can now do (almost) anything from one convenient place in myReach. So if there’s a single feature to get familiar with, it’s the Home page!

We’ve also got exciting updates in myGenie, our AI Assistant for external support.

Here’s a full breakdown of what’s new! 👇

New HOME design

New home

We've revamped myReach with a dynamic new Home design to streamline your journey. This new redesign makes everything you need far more accessible.

In the image preview above, you’ll spot four distinct parts:

  • Creation on the left: A single-button gateway for adding new data to your knowledge base effortlessly.

  • Suggested Queries in the middle: Follow-up questions crafted from your last AI chat, or if you’re new to the Assistant, from the last file or website uploaded.

  • Last Updates on the right: A running list of your most recent node updates in order.

  • The magic Search Bar at the bottom: it’s your fast track to the AI Assistant where you can query your knowledge directly.

Click on the search bar to ask a question. Just remember, answers are based on the information in your Workspace, so make sure to populate it before asking questions.

This new redesign makes everything you need far more accessible.

myGenie – two chat interface designs

chat interface

Here’s a quick reminder about myGenie: it allows you to create an AI Assistant with perfect knowledge on your company. You can then integrate it on your website for customer support, or share it with your colleagues for them to query it, with answer sources and in-text references.

Now, with this release we've expanded the customisation options even further. You can now select from two distinct chat interfaces:

  1. Conversational: A classic chat format with familiar text bubbles, separating user and AI responses for clarity. This has been the default until now (left option in the image above).

  2. AI Assistant: Designed for an immersive experience, this interface provides an informative layout with an initial welcoming design before the chat begins (right option in the image above).

You can adjust your preference anytime in the Genie’s General Settings.

myGenie – Situational messages

Situation Messages

Introducing situational messages!

This new feature offers a dashboard section where you can customise how the AI Assistant responds, in the following two scenarios:

  • "Unable to Answer": When the information isn’t available in your knowledge base, the AI will notify the user rather than making up an answer. You can tailor the message that the AI replies, such as: "I'm sorry I don't have enough information to answer, please click here to learn more about our services."

  • "Speak to an Agent": You can personalise the AI Assistant’s response when a user requests to talk to a real person. Additionally, set it up to receive an email notification whenever there’s a request to speak to an agent, helping you track and address any unresolved queries efficiently.

Improvements and bug fixes

We’re committed to improving your experience and ensuring that everything runs smoothly. Your feedback is invaluable, so please continue to share any issues or suggestions in the Community Forum.

Coming soon

  • Flags: Organise your conversations with custom flag options – useful for messages that need further review, hold special significance or stand out for a certain reason. You decide!

  • User conversation: Observe an interactive timeline within each chat, showing pivotal actions such as when a user rates an answer, categorises a question, or engages further.

  • Google Drive: Simplify your work with a Google Drive integration. Enjoy auto-sync to ensure all changes made to your files are updated.

Check out more about the releases log on our Blog page.