Customisation

The Customisation Tab allows you to personalise the appearance and behaviour of your AI chatbot so it represents your brand’s voice, tone and colours.

The chat preview on the right side of the page allows you to see live how the changes look on your Genie.

❗️ Remember to click the save button in the top right of the page, so you don't lose your changes.

It's a quick and easy setup with multiple customisation options, including:

Assistant / Conversational chat customisation

By clicking on this you can go to General settings to change the chat style

Header info

Logo: Upload your company's logo to appear in the header of the chat.
Title: Small header above the title of the chatbot. By default, it's "AI Assistant".
Subtitle: Main title of the chatbot, which appears in bold. By default it's "Help and Support".

Both Titles are set by default but can be changed to something more tailored to your company.

Messages

Welcome Message (Conversational chat): The first message that users see when they start a chat. Triple Enter ↵ to create separate message bubbles.
Initial title (Assistant Chat): Initial title in the centre of Assistant chat.
Subtitle (Assistant Chat): Subtitle for initial title in Assistant chat.
Quick Questions: Pre-defined quick questions that users can choose from (ex: what is the return policy?)

Appearance

Theme: Select the theme from the options: Light, Dark or Auto.
Colours: Customise the colours used in your widget for branding consistency.

Widget icon: Upload the icon you want to appear in the bubble of the AI chatbot answers. It can be your company's logo, or something else.
Widget Page Location: Define where the widget should appear on your webpage. By default, it will be set to "Bottom Right".
Button size: Select the size of widget icon.
Start Popup Message: The message that appears next to the widget icon when a customer opens your website. Triple Enter ↵ to create separate message bubbles. You can choose to hide the message by disabling the "show popup message" toggle.

Placeholders

Input Placeholder: The placeholder text that appears in the "Type your question here..." space. You can change it to fit your company's preferences.
Contact message: Input Placeholder: The placeholder text that appears when user asks a question about the category with email setup and gets an option to add email.

Header button tooltips

Tooltip Clear Messages: The text that appears when you hover over the "clear messages" button on the top right of the chatbox. By default it is "clear messages" but it can be changed.
Tooltip show old messages (Assistant Chat): The text that appears when you hover over the "history" button on the top right of the chatbox. By default it is "Historical" but it can be changed. History button appears only when there is chat history.
Tooltip Contact Us: The text that appears when you hover over the "contact page admin" button on the top right of the chatbox. By default it is "contact us" but it can be changed.

Errors

Error Message: By default, the error message is "Something went wrong while retrieving the answer" but it can be changed.