Four key AI feature upgrades

v2.38.0 – (31 July 2025)

Insights into AI thought process

With every question, you can now glimpse behind the scenes to see how the AI is working for you.

Understand the journey from start to finish: from the AI searching through your entire knowledge base, to retrieving the most relevant information and analysing critical data points, all the way to delivering your answer.

Depending on your search choice, you'll either see a concise overview for efficient searches or a detailed walkthrough for deep searches (see the last point of this email for more on this new feature!).

Upgrade to Categories

AI categories are a core feature of the Genie's customisation, offering you valuable insights about your users. They automatically sort incoming questions using AI and guide follow-up questions to direct users to the right information.

This helps your company track what people are curious about, understand their interests and identify any missing information on your website or in company manuals.

With this latest update, we’ve made your categories even more powerful and adaptable:

Set the order of importance for categories. Drag and drop to reorder them. The category at the top will always take priority, meaning if a message fits multiple categories, the follow-up question will be guided by the top choice.
Allow multiple categories for each message, enabling richer insights and better contextual understanding.
Manually edit or add categories directly from the dashboard, offering precise analytics and control over how information is categorised.
Add multiple buttons in follow-up questions, expanding the interaction options beyond the previous single-button limit.

SharePoint and Google Drive upgrade

In response to popular demand from several clients, we've enhanced our integration capabilities with SharePoint and Google Drive. You can now connect these platforms multiple times, offering increased flexibility and access to your company's data.

For instance, if your company stores all the information on a single SharePoint site, you can choose to integrate the Marketing folder first, and then seamlessly add the HR folder later on as a separate integration.

This update allows you to organise and access your data as your needs change. On the integrations page, you can easily view and manage all the integrations you've set up, keeping everything well-organised and within reach.

Choose your Search Strategy

The Assistant in your knowledge base now lets you choose between an efficient search for quick answers or a deep search to look deeper into your knowledge. Tailor your search strategy to meet your specific needs.

Before you ask, this feature will also be added to the configuration options of the Genies soon. Stay tuned!

The impact of your chosen search strategy is particularly evident in the AI thought process insights (see the first point of this email for reference).

Improvements and bug fixes

With this release, we’ve also made several fine-tunes to the performance, improved the UI of the node info in your knowledge base, and fixed some bugs, ensuring a smoother and more reliable experience.

If you have any issues or feature requests, let us know in the Community Forum. Your feedback is invaluable to the continued development of myReach!

You will soon have the opportunity to share your knowledge with others.

By choosing specific Workspaces and providing others with the join-code, they will be able to incorporate that Workspace into their own account and access the information you've stored there. Only the content within the selected Workspace will be shared, and any modifications you make to the Workspace will be updated in their accounts as well.

Check out more about the releases log on our Blog page.