Welcome to the myReach Handbook!
This handbook is your go-to guide to understand every aspect of the myReach App. Here, you’ll find everything from its features, tutorials, pricing, advanced functionalities and more.
Use it as a comprehensive walkthrough to get all the help you need and ensure you make the most of myReach's features and capabilities from the get-go.
Sections you'll find:
Getting Started
Understand the first steps to install the App and get started.
Find out more about the available tutorials and onboarding help.
Get help from our team on bug reports and new feature requests in the myReach Forum.
Discover some of the basic settings, such as dark mode and more.
Understand the terminologies used in myReach.
myKnowledge
Understand what are nodes, the specifics (relationships, properties and comments) and the types of nodes.
Find out more about Rich, the intelligent AI chat function for seamless communication and assistance.
Understand how myReach uses AI throughout the App, and the power of AI for knowledge management.
Learn about the value of dedicated workspaces to streamline and organise your projects and tasks effectively.
Discover the diverse platforms that seamlessly integrate with myReach for enhanced workflow management.
Harness the power of the robust filter options to swiftly locate and access your desired information.
Explore the different views available, to suit your preferences and optimise your workflow efficiency.
Manage your profile including personal information, account settings and quick links.
Stay informed and in control with comprehensive data on your usage patterns and trends within the App.
Extend the capabilities of myReach directly to your browser for seamless accessibility and productivity enhancement.
myGenie
Understand what myGenie is. Customer service powered by AI.
Learn how to set up your AI chatbot and install it on your website.
Manage your Widget. Customise it to your brand, review customer chats, track data, get insights and take action.
Learn how to install myGenie on your website, with step-by-step guides for most popular website builders.
About
Discover the myReach Forum and user feedback.
Explore the features and benefits of both the Free and Premium plans to choose the best fit for your needs.
Stay updated on our upcoming features and enhancements to get a glimpse of the future of myReach.
Understand how data security measures are undertaken and the specific protocols in place.
Learn about the storage capacities and usage limits to optimise your myReach experience.
Discover the story and mission driving the myReach team.
Gain an understanding of the myReach App and its unique offering.