Example Setup for a New Category

Example #1: Questions about shipping

1. Add New Category:

   • Category Name: "Shipping"
   • Description: "Any references to shipments, which countries we send our products to, costs associated to shipping and even issues pertaining to the return of a product."

2. Enable Automation:

   • Text Message: N/A 
     Note: It's not necessary for every category to have a question and frequency. A name and description are sufficient to analyse how frequently questions in this category are being asked.

Example #2: Analysing emotions

1. Add New Category:

   • Category Name: "Complaints"
   • Description: "Analyse the sentiment of incoming messages, detect keywords and phrases commonly associated with dissatisfaction, frustration, complaints, anger or criticism."

2. Enable Automation:

   • Text Message: Alternatively, you can submit a ticket via our contact form.
   • Show Email Input: N/A
   • Show Button: Submit a ticket

3. Set Frequency:

   • Configure the settings to show the message after every 3 complaint-related questions detected.

Example #3: Questions about discounts

1. Add New Category:

   • Category Name: "Discounts"
   • Description: "Whenever a customer asks for discounts and offers."

2. Enable Automation:

   • Text Message: "Sign up to our newsletter for a 10% discount on your first order".
   • Show Email Input: Prompt for customer's email to subscribe to the newsletter.
   • Show Button: N/A

3. Set Frequency:

   • Configure the settings to show the message after every 2 discount-related questions detected.