Customisation

The Customisation Tab allows you to personalise the appearance and behaviour of your AI Assistant so it represents your brand’s voice, tone and colours.

The chat preview on the right side of the page allows you to see live how the changes look on your AI Assistant (Genie).

❗️ Remember to click the save button in the top right of the page, so you don't lose your changes.

Setting up a Genie (AI Assistant) is a quick and easy setup with multiple customisation options, including:

Assistant / Conversational chat customisation

At the top of the Customisation page, it indicates which chat customisation option you have selected (the selection is done in the General Settings).

There are two options, whether you want an Assistant or Conversational chat customisation. If you click on it, you are redirected to the General Settings where you can change the option you've chosen.

Header info

Logo: Upload your company's logo to appear in the header of the Genie.
Title: Small header above the title of the chat. By default, it's "AI Assistant".
Subtitle: Main title of the chat, which appears in bold. By default it's "Help and Support".

Both Titles are set by default but can be changed to something more tailored to your company.

Messages

The options that appear here vary depending on whether you have an Assistant or Conversational chat customisation.

For Assistant:

Initial Title: The text that appears in large bold letters in the centre of the AI Assistant chat.
Quick Questions: Pre-defined quick questions that users can choose from. Here it's useful to add the key questions that users are most likely to ask (ex: what is the return policy? How are you better than your competitors? etc.).

For Conversational:

Welcome Message: The first message that users see when they start a chat. Triple Enter ↵ to create separate message bubbles.
Quick Questions: Same as the quick questions for the Assistant option (above).

Appearance

Theme: Select the theme from the options: Light, Dark or Auto.
Colours: Customise the colours used in your AI Assistant for branding consistency.

Widget icon: Upload the icon you want to appear in the bubble of the AI Assistant answers. It can be your company's logo, or something else.
Widget Page Location: Define where the AI Assistant should appear on your webpage. By default, it will be set to "Bottom Right".
Button size: Select the size of the AI Assistant icon.
Start Popup Message: The message that appears next to the widget icon when a customer opens your website. Triple Enter ↵ to create separate message bubbles. You can choose to hide the message by disabling the "show popup message" toggle.

Placeholders

Input Placeholder: The placeholder text that appears in the "Type your question here..." space. You can change it to fit your company's preferences.
Contact message: Input Placeholder: The placeholder text that appears when user asks a question about the category with email setup and gets an option to add email.

Header button tooltips

Tooltip Clear Messages: The text that appears when you hover over the "clear messages" button on the top right of the chatbox. By default it is "clear messages" but it can be changed.
Tooltip show old messages (Assistant Chat): The text that appears when you hover over the "history" button on the top right of the chatbox. By default it is "Historical" but it can be changed. History button appears only when there is chat history.
Tooltip Contact Us: The text that appears when you hover over the "contact page admin" button on the top right of the chatbox. By default it is "contact us" but it can be changed.

Errors

Error Message: By default, the error message is "Something went wrong while retrieving the answer" but it can be changed.