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Customisation

The Customisation Tab allows you to personalise the appearance and behaviour of your AI chatbot so it represents your brand’s voice, tone and colours.

The chat preview on the right side of the page allows you to see live how the changes look on your Genie.

❗️ Remember to click the save button in the top right of the page, so you don't lose your changes.

Customisation

It's a quick and easy setup with multiple customisation options, including:

Header info

  • Logo: Upload your company's logo to appear in the header of the chat.

  • Title Above: Small header above the title of the chatbot. By default, it's "AI Assistant".

  • Title: Main title of the chatbot, which appears in bold. By default it's "Help and Support".

Both Titles are set by default but can be changed to something more tailored to your company.

Widget colours

  • Colours: Customise the colours used in your widget for branding consistency.

Initial setup

  • Widget Page Location: Define where the widget should appear on your webpage. By default, it will be set to "Bottom Right".

  • Widget icon: Upload the icon you want to appear in the bubble of the AI chatbot answers. It can be your company's logo, or something else.

  • Button size: Select the size of widget icon.

  • Start Popup Message: The message that appears next to the widget icon when a customer opens your website. Triple Enter ↵ to create separate message bubbles. You can choose to hide the message by disabling the "show popup message" toggle.

First messages

  • Welcome Message: The first message that users see when they start a chat. Triple Enter ↵ to create separate message bubbles.

  • Quick Questions: Pre-defined quick questions that users can choose from (ex: what is the return policy?)

Placeholders

  • Input Placeholder: The placeholder text that appears in the "Type your question here..." space. You can change it to fit your company's preferences.

Header button tooltips

  • Tooltip Clear Messages: The text that appears when you hover over the "clear messages" button on the top right of the chatbox. By default it is "clear messages" but it can be changed.

  • Tooltip Contact: The text that appears when you hover over the "contact page admin" button on the top right of the chatbox. By default it is "contact us" but it can be changed.

Errors

  • Error Message: By default, the error message is "Something went wrong while retrieving the answer" but it can be changed.