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Introduction to myGenie

Introduction

myGenie is an AI-powered widget (a.k.a. 'chatbot', 'webchat', 'messenger', 'helpdesk') for your company's website, trained to handle questions and interactions effectively.

Similar to a customer service agent, but powered by AI.

  • Comprehensive knowledge: It knows all about your company
  • Customer understanding: It understands your customers’ questions
  • Instant accuracy: It provides instant, accurate, human-like answers


Essentially, myGenie enables your company to seamlessly integrate powerful AI-driven chat capabilities into your website, making it an invaluable tool for engaging leads, improving customer communication and facilitating data and insights management.


Core benefits

  1. Enhance Customer Experience:
    Deliver a seamless and efficient customer journey with quick and reliable responses.

  2. Cost Reduction and Revenue Growth:
    Automate customer interactions to save time and resources, enabling your team to focus on higher-level tasks that promote revenue.

  3. Insightful Data Analysis:
    Gain valuable insights into customer behaviour and preferences to make informed business decisions.


Competitive advantage

Why myGenie? Let's break down some of the industry statistics, and how they compare to myGenie:

  • The average resolution time for a customer service ticket is 7h 4min according to a study by Zendesk. myGenie brings that down to 2m 35s.

  • One human agent resolves on average 30 user queries per work day, according to a study by HubSpot. myGenie resolves 85% of user queries without human intervention, including outside working hours and weekends.

  • A study by Harvard Business Review found that chatbots have a 27% hallucination rate from failing to fact-check with the database. myGenie has a 0% hallucination rate, since all answers are fact-checked with your knowledge base, and provide the source and specific section to back the answer.

  • The average customer service supports 1 or 2 languages, according to Bain & Company. myGenie supports more than 72 languages.