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Customer Service

myReach transforms e-commerce interactions through AI-powered knowledge management and customer engagement. It uses advanced AI technologies and machine learning to power a chatbot that provides instant, accurate and personalised answers to every customer.

Essentially, myReach's AI-Assistant integrates into your website to automatically resolve over 85% of customer service inquiries, converting visitors into buyers.

Core benefits

  1. Enhance Customer Experience:
    myReach's AI Assistant delivers a seamless and efficient customer journey with quick and reliable responses. Available 24/7 including weekends, it resolves queries in seconds, eliminating human delay.

  2. Cost Reduction and Revenue Growth:
    By automating customer service through AI, you can save your company time and resources, enabling your team to focus on higher-level tasks that promote revenue.

  3. Insightful Data Analysis:
    The AI-powered Dashboard in myReach allows you to gain valuable insights into customer behaviour and their preferences, helping you make informed business decisions to increase sales and improve customer retention.

Instant answers, happy customers!

Research shows that the average customer agent handles 30 queries per day. myGenie can handle unlimited queries 24/7, including nights and weekends.

Competitive advantage

Why choose myGenie? Let's break down some industry statistics, and how they compare to myGenie:

  • Reduced resolution time:
    The average resolution time for a customer service ticket is 7h 4min according to a study by Zendesk. myGenie brings that down to 2m 35s.

  • Query resolution:
    One human agent resolves on average 30 user queries per work day, according to a study by HubSpot. myGenie resolves 85% of user queries without human intervention, including outside working hours and weekends.

  • Accuracy in support:
    A study by Harvard Business Review found that chatbots have a 27% hallucination rate from failing to fact-check with the database. myGenie has a 0% hallucination rate, since all answers are fact-checked with your knowledge base, and provide the source and specific section to back the answer.

  • Multilingual support:
    The average customer service supports 1 or 2 languages, according to Bain & Company. myGenie supports more than 72 languages.


Here is a breakdown of other customer service agents, vs. myReach:

Other Customer Service Agents myReach
CHAT QUALITY Offers simple answers that often lack depth and context, leaving customers to search for more information on their own. Provides detailed answers and guides customers to the relevant website sections, ensuring clarity and contextually accurate answers.
SPEED Many agents have long resolution times, with tickets taking an average of 7h 4min to resolve. The average resolution time for a customer service ticket is just 2min 35sec, ensuring quicker customer satisfaction.
CHAT BEHAVIOUR Stuck in rigid pre-set flows, where each step must be explicitly programmed, limiting conversation adaptability. Leverages semantic language for fluid, natural conversations that adapt to customer needs without requiring pre-set flows.
SETUP Often requires extensive manual input and configuration, which can be time-consuming. Quick and straightforward setup with no manual configuration needed, getting you up and running in less than 10 minutes.
SOURCES Lacks transparency, provides answers without citing any reference materials or sources. Guarantees transparency by offering source references and the exact text used to formulate each answer.
DATA TYPES Limited to handling document-based data, restricting the range of support. Supports a wide range of data types (documents, audio, videos, websites), covering all informational angles for your e-commerce platform.

myReach Clients

A diverse array of companies, from e-commerces to insurance brokers, are leveraging myReach to improve their online customer service.

For example, Cold Culture, a leading streetwear brand, integrated myReach's AI Assistant on their website in 2024. This integration has significantly decreased their customer service tickets.

Interestingly, just two weeks after integrating myReach on their website, Shopify selected Cold Culture as a global reference on how e-commerce websites should be built, showcasing the brand (featuring myReach's AI chatbot!) on their homepage.

Visit Cold Culture's website here to experience the AI Assistant in action and see how it enhances customer interactions.

Cold Culture