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Customer Service

Core benefits

  1. Enhance Customer Experience:
    Deliver a seamless and efficient customer journey with quick and reliable responses.

  2. Cost Reduction and Revenue Growth:
    Automate customer interactions to save time and resources, enabling your team to focus on higher-level tasks that promote revenue.

  3. Insightful Data Analysis:
    Gain valuable insights into customer behaviour and preferences to make informed business decisions.


Instant answers, happy customers!
Research shows that the average customer agent handles 30 queries per day. myGenie can handle unlimited queries 24/7, including nights and weekends.

Customer Service: Integrate myGenie on your website to handle customer queries with ease, enhancing user satisfaction and operational efficiency—ideal for businesses like e-commerce.

myGenie allows you to create an AI Assistant that engages with your customers more efficiently than a human agent. It works 24/7 and provides instant, accurate and human-like answers to all customer inquiries, ensuring a seamless user experience.

Competitive advantage

Why choose myGenie? Let's break down some industry statistics, and how they compare to myGenie:

  • Reduced resolution time: The average resolution time for a customer service ticket is 7h 4min according to a study by Zendesk. myGenie brings that down to 2m 35s.

  • Query resolution: One human agent resolves on average 30 user queries per work day, according to a study by HubSpot. myGenie resolves 85% of user queries without human intervention, including outside working hours and weekends.

  • Accuracy in support: A study by Harvard Business Review found that chatbots have a 27% hallucination rate from failing to fact-check with the database. myGenie has a 0% hallucination rate, since all answers are fact-checked with your knowledge base, and provide the source and specific section to back the answer.

  • Multilingual support: The average customer service supports 1 or 2 languages, according to Bain & Company. myGenie supports more than 72 languages.